Stop and route limits in Optiway Dispatch

The monthly stop allowance

The plan sets one thing: how many stops your workspace can create in a calendar month. Early Access includes 300 and Team includes 2,000. The count resets on the 1st of each month.

Routes themselves are unlimited, and neither plan limits how many drivers or dispatchers you add — the allowance is on stops, not on people. Both plans include every Optiway feature.

When the allowance runs out you cannot create new stops until it resets or you move to a bigger plan, but nothing that already exists stops working: your routes, optimization, drivers and the mobile app all carry on as normal. Running more than 2,000 stops a month is arranged with us directly.

What uses up an allowance

A stop counts once, at the moment it is created. That covers adding one by hand, importing a file, and duplicating a stop or a whole route.

Optimizing a route does not cost anything, and neither does re-optimizing it later — the stops were already counted when they were created. Deleting a stop does not return it to the allowance.

Limits that do not depend on the plan

These are the same on Early Access and Team:

• 200 stops in a single route
• 1,500 stops in a multi-driver route
• 200 rows in an import file, counting the header row
• 2,500 stops and 150 routes per account per day

How this compares to the app

The mobile Route Planner app plans up to 200 stops in a single route for one driver, on its own store subscription. Dispatch is a different shape of problem: the work is split across a fleet, so alongside the per-route cap there is a monthly allowance covering everything your team plans together.

If you are bumping into a limit mid-day, moving stops to another driver is usually faster than changing plan — see assigning routes.