How to Cancel Your Subscription or Request a Refund

Cancel your subscription on iPhone or iPad

To cancel your Optiway subscription, you can use one of the following methods:

Method 1: Through the Optiway App

1. Open the Optiway app on your device
2. Open the app menu and select the Subscription
3. In the Subscription window, tap on "Manage Subscriptions" button
4. Tap on "Cancel Subscription"
5. Confirm the cancellation when prompted

Method 2: Through Apple's Website

You can also unsubscribe or check your subscription status using the following link: https://apple.co/2Th4vqI

Important: Make sure you're using the same Apple ID account that was used when the trial period started. You can check if there is any active subscription using the link above.

Note: After canceling, you'll continue to have access to premium features until the end of your current billing period. Your subscription will not renew automatically, and you won't be charged for the next billing cycle.

Request a refund on iPhone or iPad

To request a refund for your Optiway subscription, you can use one of the following methods:

Method 1: Through Apple Support Website

You can request a refund using the following link:

https://support.apple.com/en-us/118223

Method 2: Through iOS Settings

1. Open the Settings app on your iOS device
2. Tap your name at the top of the screen
3. Tap Media & Purchases
4. Tap View Account
5. Tap Purchase History
6. Find your Optiway subscription payment
7. Tap Report a Problem next to the purchase
8. Follow the instructions to request a refund

Alternatively, you can request a refund online at reportaproblem.apple.com by signing in with your Apple ID.

Important: Make sure you're using the same Apple ID account that was used when the subscription was purchased.

Cancel your subscription on Android

Android subscriptions are held by Google Play, so cancelling happens there:

1. Open the Google Play Store app
2. Tap your profile icon in the top right
3. Tap Payments & subscriptions → Subscriptions
4. Select Optiway
5. Tap Cancel subscription and follow the prompts

You can do the same from a browser at play.google.com/store/account/subscriptions.

Important: use the same Google account that bought the subscription — a different account will not show it.

Note: as on iPhone, cancelling stops the renewal but keeps your access until the end of the period you have already paid for. Uninstalling the app does not cancel anything.

Request a refund on Android

Refunds for Android purchases are issued by Google Play, not by Optiway:

1. Open play.google.com/store/account/orderhistory, or Google Play → profile icon → Payments & subscriptions → Budget & order history
2. Find the Optiway charge
3. Tap Report a problem and pick the reason that matches
4. Fill in the form and submit it

Google explains its refund rules, including the window in which a request is handled automatically, in its own help centre.